AS SOCIETY GROWS MORE COMPLEX, GOVERNMENT FACES BOTH A CHALLENGE AND AN OPPORTUNITY. THE CHALLENGE IS TO DELIVER ON ITS MISSION TO PROVIDE, PROTECT, AND PROSPER IN AN INCREASINGLY MULTIFACETED SOCIETY WHERE IT IS DIFFICULT TO DEVELOP ONE-SIZE-FITS-ALL PROGRAMS THAT MEET THE PRECISE NEEDS OF CITIZENS. THE OPPORTUNITY IS TO DELIVER NEW, BETTER, AND MORE EFFECTIVE SERVICES TO CITIZENS BY ADOPTING A DATA-DRIVEN STRATEGY THAT ENABLES REAL-TIME INSIGHT AND ANALYTICS – RESULTING IN GREATER PUBLIC CONFIDENCE AND HIGHER ENGAGEMENT. DESIGN THINKING IS AN INNOVATIVE APPROACH TO PROBLEM FINDING AND PROBLEM SOLVING. IT’S BASED ON EMPATHY; A DEEP UNDERSTANDING OF PEOPLE’S NEEDS AND BEHAVIOURS.  THIS SESSION WILL GIVE YOU A TASTE OF HOW YOU CAN APPLY DESIGN THINKING TO REFRAME YOUR CHALLENGES AND GENERATE ACTIONABLE IDEAS IN THE CONTEXT OF A DATA-DRIVEN GOVERNMENT. IT WILL BE A FAST-PACED, INTERACTIVE AND FUN SESSION WITH HANDS-ON EXERCISES, SO BRING AN OPEN MINDSET TO SHARE, COLLABORATE AND IDEATE.